FAQ

General Information

"Reutter Porzellan" is now "Reutter Miniaturen"!

Due to the current situation regarding Covid-19, we have decided to concentrate on our main area - the miniatures - in the future. This becomes the only product area of Reutter. We will no longer offer children's sets, large porcelain gift items and souvenirs. Thank you for your understanding.

Customer account

• Do I have to create a user account for an order?

You don´t have to create an user account to place an order in our online shop. You can also order as a guest.

But as a registered user you have the advantages of being guided through the ordering process more quickly, saving multiple shipping addresses, tracking your order status and saving items in the wishlist.

»Register now and use your advantages!

Order

• Can I also place my order by phone?

If you or a loved one without access to the Internet, would prefer to place the order by phone, please call under our service number. We are also happy to accept orders by letter.

However, the most comfortable and fastest option is to order directly via online shop.

Shipping and Delivery

The shipping costs are calculated automatically depending on size and weight of the ordered items. You can find an overview of the shipping costs here.

The amount is automatically displayed during the ordering process. Additional customs fees are not included.

Shipping takes place with our logistics service providers GLS and internationally with DHL.

(For large packages such as our dollhouse, we have to charge extra for deliveries abroad. Place your order as usual, our service team will contact you.)

Since we manufacture our items ourselves here in Ostfildern, Germany, the delivery time is usually approx. one week.

Depending on the quantity and shipping country, the delivery time will be longer.

Replacement

Simply contact our customer service here.

For a faster process, please enter article number / name or send a picture.

If you don´t have a customer account at our Onlineshop, please tell us your address.

Returns

You can return the goods within 14 days of receipt.

It should be sent back in the original packaging to prevent any damage.

Please contact our customer service here for further assistance.

Our miniatures

Our miniatures are all made, decorated and lovingly assembled by hand for you. This requires a lot of patience, experience and a steady hand.

• Please note:

Due to technical system problems, the sizes of the miniatures cannot be displayed at the moment. We are currently working hard to change this. Temporarily you can also find some sizes here:

Miniature showcases (packaging) of our miniature compositions:

Small (all article numbers with /5): length: 5.5 cm, width: 4.0 cm, height: 3.5 cm

Medium (all article numbers with /6): length: 8.0 cm, width: 5.5 cm, height: 5.0 cm

Large (all article numbers with /7): length: 8.0 cm, width: 8.0 cm, height: 5.5 cm

The sizes of our room boxes (miniature dreams) are described on each category page.

All our miniatures are scale 1:12.

Items with other scale description (1:6, 1:10, 1:24) are in that sizes.

Thank you for your understanding.

• How are the miniatures attached to the Wallpictures?

All miniatures in the wallpictures and on the decorated furniture are attached with a flexible special adhesive. As a result, they cannot loosen and remain attached to the wallpictures or the furniture.

Our “miniature compositions” in the high-quality miniature showcases (packaging) can be taken out for your own purposes or can be collected and given away as a gift.

• How do you get the decal on the miniatures?

Special decals are printed on the porcelain by hand and burned in at a temperature of at least 800°C. This creates a permanent connection between the colors and the porcelain.

You need a steady hand and a lot of patience to apply the images correctly.

You can get a little insight from our movie in which we show the manufacture of our products. MOVIE

• Can I have custom-made miniatures?

We do not offer customized arrangements.

Our miniature warehouse consists around 2 million individual parts, plus many different pieces of furniture and accessories. A dream for all miniature fans.

We hope you can find something suitable, at our large variety of lovingly arranged miniature compositions, miniature furniture and wallpictures.

Of course, we always look forward to your suggestions.

If you have a question about our miniatures, our customer service will be happy to help.

• Do you still have miniatures from your older range?

Our online shop includes all miniatures from our current range, as well as a large number from previous collections. If the desired miniature is not there, please contact our customer service. Please send a picture with a description to: kundenservice@reutterminiaturen.com