Privacy Policy

of Reutter Miniaturen GmbH, as of March 2026

1. Controller

The controller within the meaning of the General Data Protection Regulation (GDPR) is:

For any questions regarding data protection, please contact: Mr. Reutter (Data Protection Officer), Email: kundenservice@reutterminiaturen.com

2. General Information on Data Processing

We process personal data of our users only to the extent necessary to provide a functional website and our content and services. Processing is carried out in accordance with the GDPR and the German Federal Data Protection Act (BDSG n.F.).

All data transmissions between your browser and our server are encrypted using the TLS 1.3 protocol.

3. Hosting

Our website is hosted by:

Strato processes connection data (IP address, date, time, pages accessed) on our behalf when you visit our website. Processing is carried out on the basis of a data processing agreement pursuant to Art. 28 GDPR. Strato's servers are located exclusively in Germany.
Legal basis: Art. 6(1)(f) GDPR (legitimate interest in the reliable and secure operation of our website).
Further information: Strato Privacy Policy

4. Data Collection When Visiting Our Website

4.1 Server Log Files

Each time our website is accessed, the hosting provider automatically collects and stores the following information in server log files:

• IP address of the requesting computer (anonymised)
• Date and time of access
• Name and URL of the requested file
• Website from which access was made (referrer)
• Browser and operating system used
• Amount of data transferred and HTTP status code

Legal basis: Art. 6(1)(f) GDPR (legitimate interest in the technically error-free provision and optimisation of our services).
Retention period: Log files are deleted after a maximum of 7 days.

4.2 Cookies

Our website uses cookies – small text files stored on your device. We distinguish between:

• Technically necessary cookies: e.g. shopping cart, session, language settings – Legal basis: Art. 6(1)(f) GDPR. These cookies cannot be disabled.
• Analytics cookies: only with your explicit consent pursuant to Art. 6(1)(a) GDPR
• Marketing cookies: only with your explicit consent pursuant to Art. 6(1)(a) GDPR

When you first visit our website, a cookie banner will be displayed allowing you to grant or refuse your consent. You can withdraw or change your consent at any time via the "Cookie Settings" link in the footer. Technically necessary cookies are set regardless of your consent.

5. Data Collection During Registration and Orders

When registering in our online shop or placing an order, we collect the following personal data:

• First name, last name
• Email address
• Delivery and billing address
• Phone number (optional)
• Payment data (processed exclusively via certified payment service providers)
• Order history

Legal basis: Art. 6(1)(b) GDPR (performance of a contract).
Retention period: We store your data for as long as necessary for the processing of your order and beyond that in accordance with statutory retention obligations (generally 10 years under the German Commercial Code / Tax Code).

6. Newsletter

With your consent, you can subscribe to our newsletter. We use the double opt-in procedure: after signing up, you will receive a confirmation email which you must actively confirm.

We store your email address as well as the date and time of registration and confirmation for this purpose.

Legal basis: Art. 6(1)(a) GDPR (consent).
Withdrawal: You may withdraw your consent at any time with effect for the future – either via the unsubscribe link in any newsletter email or by emailing kundenservice@reutterminiaturen.com.
Retention period: Your data will be deleted immediately upon unsubscribing from the newsletter.

7. Disclosure of Data to Third Parties

Your personal data will only be passed on to third parties in the following cases:

• You have explicitly consented (Art. 6(1)(a) GDPR)
• The disclosure is necessary for the performance of a contract, e.g. to shipping or payment service providers (Art. 6(1)(b) GDPR)
• There is a legal obligation (Art. 6(1)(c) GDPR)
• There is a legitimate interest (Art. 6(1)(f) GDPR)

All processors are contractually obliged to comply with the GDPR (Art. 28 GDPR). We inform you about the service providers we use below.

7.1 PayPal

We offer PayPal as a payment method. The provider is PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg.

If you choose to pay via PayPal, the payment data you have entered will be transmitted to PayPal for the purpose of payment processing and fraud prevention.
Legal basis: Art. 6(1)(b) GDPR (performance of a contract) and Art. 6(1)(f) GDPR (legitimate interest in secure payment processing).
Further information: PayPal Privacy Policy

7.2 DHL

We use DHL for the shipment of your orders. The provider is DHL Paket GmbH, Sträßchensweg 10, 53113 Bonn, Germany, a subsidiary of Deutsche Post AG.

To carry out the delivery, we transmit your name, delivery address and, if provided, your phone number and email address to DHL.
Legal basis: Art. 6(1)(b) GDPR (performance of a contract).
Further information: DHL Privacy Policy

7.3 GLS

For certain shipments we alternatively use the shipping service provider GLS. The provider is General Logistics Systems Germany GmbH & Co. OHG, GLS Germany-Park 1, 36286 Neuenstein, Germany.

To carry out the delivery, we transmit your name, delivery address and, if provided, your phone number and email address to GLS.
Legal basis: Art. 6(1)(b) GDPR (performance of a contract).
Further information: GLS Privacy Policy

8. Social Media

We maintain profiles on the following social media platforms. When you visit our social media profiles, the respective provider collects data (e.g. IP address, browser information, pages visited). We have no influence over the data collection and processing by these providers.

Please note that the use of these platforms may involve the transfer of data to the USA or other third countries. The transfer is based on EU Standard Contractual Clauses (Art. 46(2)(c) GDPR).

8.1 Facebook

Provider: Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland
Legal basis: Art. 6(1)(f) GDPR (legitimate interest in modern corporate communications).
Further information: Facebook Privacy Policy

8.2 Instagram

Provider: Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland
Legal basis: Art. 6(1)(f) GDPR (legitimate interest in modern corporate communications).
Further information: Instagram Privacy Policy

8.3 Pinterest

Provider: Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland
Legal basis: Art. 6(1)(f) GDPR (legitimate interest in modern corporate communications).
Further information: Pinterest Privacy Policy

9. External Links

Our website contains links to external websites. We accept no responsibility for the content or privacy policies of these sites. Please review the privacy policies of the respective providers before submitting any personal data.

10. Your Rights as a Data Subject

Under the GDPR, you have the following rights:

• Right of access (Art. 15 GDPR): You have the right to obtain information about the data we store about you.
• Right to rectification (Art. 16 GDPR): You may request the correction of inaccurate data.
• Right to erasure (Art. 17 GDPR): You may request the deletion of your data, provided no statutory retention obligations apply.
• Right to restriction of processing (Art. 18 GDPR)
• Right to data portability (Art. 20 GDPR)
• Right to object (Art. 21 GDPR): You may object at any time to the processing of your data based on a legitimate interest.
• Right to withdraw consent (Art. 7(3) GDPR): Any consent given may be withdrawn at any time with effect for the future.

To exercise your rights, please contact us at:
kundenservice@reutterminiaturen.com

11. Right to Lodge a Complaint with a Supervisory Authority

You have the right to lodge a complaint with a data protection supervisory authority regarding our processing of your personal data. The competent authority for Baden-Württemberg is:

12. Changes to This Privacy Policy

We reserve the right to update this privacy policy as necessary to comply with current legal requirements. The latest version is always available at: shop.reutterminiaturen.com/en/privacyinfo

As of: March 2026